International Standard
ISO/IEC TS 20000-11:2021
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
Reference number
ISO/IEC TS 20000-11:2021
Edition 1
2021-08
International Standard
Read sample
ISO/IEC TS 20000-11:2021
81165
Published (Edition 1, 2021)

ISO/IEC TS 20000-11:2021

ISO/IEC TS 20000-11:2021
81165
Language
Format
CHF 194
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Abstract

This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1;

c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1.

Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.

General information

  •  : Published
     : 2021-08
    : International Standard published [60.60]
  •  : 1
     : 53
  • ISO/IEC JTC 1/SC 40
    35.020  03.080.99 
  • RSS updates

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